This is madness. Please see my illustration to what is happening below and why there are endless topics at the GMC asking for help and no answers.


Someone should really set things straight and figure out who's problem it is and get it solved. Its crazy to send users through all that and still end up with no answer.

Why would they send user's to the Game Maker website, when they are the ones that are selling it? Strange, they say that.

to be fair they said to contact the GMC forums for help USING game maker, not for help with registration. but yeah, nobody's really standing up and publically reassuring the masses

Bravada! Exactly what happened to me.

The reason why the whole thing seems circular is because people are getting confused about who to contact over what issue.

If you have a problem with your registration, contact YoYo Games. Contrary to what Python posted above, they DO get all the email you send, and they have been manually correcting everyone's key problems over the last week. They are doing everything within their ability to make sure that people get to use the new GM7, so give them a break.

If you have issues with the DRM, obviously you should contact Softwrap. Some people have had issues with it not functioning properly / not working on their OS, and that is what their help system is for. Of course, beyond the DRM, they do not answer questions about GM7.

I honestly cannot think of any reason why Mark would be on that chart... As I stated above, YoYo Games should be addressing all Gm / registration issues, and Softwrap handles the DRM stuff. There isn't much more to it than that.

Things were released without being tested well enough, we've established that. But I think the reason for all the chaos is in large part due to the people here who are going nuts over registration issues, those who are just too naive to know how to handle this stuff, or younger users who aren't mature enough to act responsibly.

Look at some of the questions people ask here at the forum - it's pretty obvious that sometimes people simply cannot phrase their questions correctly, and those who choose to respond get confused. For those of you who help people regularly here, how many times have you answered someone's question, only to have them say "that's not what I asked, I meant this"?

It seems only logical to me that with all of the mayhem that usually happens here, some of that would pour over onto YoYo Games and Softwrap. It's silly, but it really does not seem all that far-fetched to me to imagine a new user here at the GMC asking Softwrap how to use GM.

In any case, what exactly are you trying to accomplish with this topic, Pythonpoole? You've spent a lot of time on your graphics there... but for what? There's no easy way to address all of the questions / problems people have had over the last week in one simple topic.

Its kinda difficult to get an exact explanation of what is happening here, I mean, YoYo doesn't reply to emails, the GMC is useless, and Softwrap responds with pre-written responses. I give up!

As I stated above, and as you might have gathered from other people's posts around the forum, people HAVE been receiving their new keys via emails from YoYo Games. They will get around to you. Be patient, and stop posting in every topic about it. Once is enough.

FredFredrickson, thank you for your comment. I never said that Yo Yo Games wasn't responding to emails and working to get these problems sorted out, I do believe they are (see my latest article at GM News).

However, I do believe that users are left with no guide as to who they are supposed to contact for support, I also believe some mistakes in the support system are being made.

If Yo Yo Games says contact SoftWrap about the issue and when you contact Softwrap about the same issue they tell you to contact Yo Yo Games (this has happened to many users) then there is obviously something wrong with the system.

All I'm saying is I think an official guide about where to obtain support for specific problems should be put up on the Yo Yo Games website and the GMC, and I also think Yo Yo Games needs to review what is and isn't their problem in terms of upgrade / registration mechanism, because if SoftWrap is turning people back to Yo Yo after Yo Yo told them to contact SoftWrap then there is no doubt either its Yo Yo Games' problem to solve or SoftWrap is not doing their job.

Before this topic, I hadn't heard anything about this. I just don't think it's that big of an issue to require a guide. How many people have been referred back and forth between the two groups? 2?

I think that given some time, all sides of this problem will work out their "official" answers to the problems people have been having, and correcting them will become faster and easier... but until then, we're just going to have to bear with them, and take these things in stride.

I did think it was a nicely done triangle though, by the way.

Fred targeted the various aspects of that triangle with very clear explanations. I just have to say though, when you mentioned Sandy directing people to the GMC, I'm quite certain the reason was because some issues could be resolved from the FAQ which has already been posted, or to see if there was a solution to the problem you already faced that has already been discussed here.

That way, it would help to reduce the number of e-mails they were getting, and hence they would have more time to work on/reply the e-mails they received more efficiently.

i think mark should've kept YYG and GM7 silent untill it was all worked out . Now everyone is confused and complaining. why don't we all stop posting about GM7 or even forget Game Maker untill mark and YYG sorted everything out. or even better; close the community forum temporarily

I'm not confused and I am not complaining. I had no problems with my registration. I am sorry that some people have had problems but it may actually be the minority as people seem to expect things to go smoothly and only speak up when they don't. But I am not saying this topic should turn into lots of replies along the lines of

'I didn't have any problems either'

'No, neither did I'

There is very little point complaining here. Even when the moderators try to address problems their advice seems to fall on deaf ears. Don't forget it was members' impatience with waiting for GM7 that caused it to be released before all the admin was sorted out in the first place.

I'm not going to read throgh all of these responses because I have to go soon, but from what I have seen this isn't really what's going on.

From my experience, each of the points of the triangle tells you to go to another point for each different type of trouble. For example, Mark would say to go to Softwrap to fix any GM7 activation problems, because that lies in their realm.

edit: spelling

You missed out the part when users post onto the GMC where they are ridiculed by the moderators and then their post immediately locked.

The moderators are trying to do their jobs under very trying circumstances. It has been said several times that:

1. This is not the place to raise complaints regarding the administrative procedures of registering GM7.

2. New topics shouldn't be started when others already cover the issue and there is a pinned topic on the subject.

By ignoring the above members are inviting a certain amount of mockery but I think we should give the moderators the benefit of the doubt.

Because there were already enough topics about the problem. DUH.

Thats quite true actully lol.

Well of course they have you going in circles and hanging on a string, why d'ya think they are called YoYo Games?

Woohoo!

Now we have a graphic to hit our heads against.

T

Cool triangle! Cool idea. Very original. I am happy because I didn't experience any issue myself, but I hope everything will be solved soon.

May I ask what softwrap is? What's it's website url?

It's a particular component that comes with Game Maker that enables online registration.

Some, repeat, some users have had problems with registration and they blame it on this system, or YoYo Games, or Game Maker, or all three. Short after that it is decided that the whole of Game Maker is a useless product only because they could not immediately register.

They have hopefully, repeat, hopefully tried to contact YoYo Games and / or SoftWrap to resolve the matter. But the problem is not resolved in the time frame (a few seconds) that they would like to have it solved and because of this, they go to the very first place full of people that cannot help them and start topics about how registration doesn't work, followed by how either Softwrap, YoYo Games or Game Maker sucks, or all three.

I'm a bit disappointed that the members of this forum somehow think that this forum is the alternate shoutbox for the support of a company we're not affiliated with. The staff is not actively involved with the development of Game Maker, nor with YoYo Games, nor with SoftWrap.

We try to be helpful by providing at least the information that a number of members have found out by themselves and by collecting information what official sources have claimed.

If that gives the idea however that this means we are responsible and should act as a complaint box service, I'm beginning to become very inclined to remove everything and delete any single topic about the issue.

I've had enough.

I recently got GM7 activated myself. My difficulty was logging into the system at YoYo. It turned out that cookies were required to log in, and those things are about as welcome as spam/virus/etc. At least with Firefox I can limit them to session only if they are needed.

So, those with difficulties might try to see if they are blocking cookies from yoyogames.com (Tools/Options/Privacy in Thunderbird, similar should work for IE).

I hope to see more people on board with GM7.

Anyone who blames the GMC staff for the problems is obviously way out of line. You guys have nothing to do with what's going on. But not being able to run the program at all is a legitimate complaint, and not being able to get even a 'We're looking into it' email in reply within a reasonable amount of time is also a problem.

Not seconds, no, but a business should at the very least indicate that your question has been RECEIVED within a couple of hours, even if they don't have time to SOLVE your problem right away. Contact most companies for support and you get an auto-response to confirm that they've heard you, along with a promise to respond within 2 business days. So you know you're not just shouting into the abyss. Some people seem to have gotten no response at all - so OF COURSE they come here, where at least someone will SEE their complaint.

(Note - this isn't personal, my copy is running just fine.)

Yeh exacxly

You are talking about a service that you might expect if you actually bought something. Almost all people that complain here have been given a free upgrade, they only paid for version 6.1. If you consider it like that, there is no immediate attention needed as no contract agreement has to be fulfilled.


So that justifies complaining to thousands of members that have no part in this, in the hope that the two or three people that are really involved will actually read it?

It's even more amazing that it has been stressed, many times, that you simply have to wait a bit longer for support and that things may eventually be sorted out. Everyone ignores that. Considering that you didn't pay for upgrade, or it's support, in the first place is something that does apparently not come to anyone's mind.

This actually causes your problem:

I understand your point, but if Sandy asks to post here, then we post here. It's that easy. Maybe you could ask YoYo games to help answering and moderating questions over here.

Now wait a minute, if Sandy tells you to come here, that means you should search for your solution... not post about it. Chances are it's already answered anyway.