Lol, that was mean, but so funny!

alright, I'm having a serious issue with getting my activation code. I have tried contacting everyone that I can find to contact, and I've been patient for as long as I can for over /6 months/. I am trying to upgrade from gm6 by the way. I have tried to be as polite as possible, but i'm getting nowhere. recently I sent softwrap an e-mail with my purchase information from paypal. this was their response:


I am really tired of waiting to get my activation code especially since gm6 files are getting more rare as they are being replaced by gm7. I know that there is conversion software, but it really is annoying to have to convert the files every time I download. will /somebody/ please help me out because yoyogames hasn't responded to me in over /6 months/. I am not trying to come off as some impatient flaming n00b, but this is seriously getting ridiculous.

Thanks for any help
~mimsi

What are we supposed to do, though? Those of us who don't work for YYG can't really fix it for you...

that post was directed at people who do work at yoyo. i was just hoping that it would get noticed. i'm getting desperate. heh.

Did you post your problem at the yyg forum?

Good luck getting your gm7 man!!

thats a brilliant idea! =D

Just in case it helps anyone else (and if it hasn't already been mentioned), I had no end of trouble in activating my license in Vista, but once I changed game maker to run in administrator mode, everything went fine .

To do this, right-click on the game maker shortcut, go to properties, then compatibility and tick the box that says "Run this program as an administrator".

Hope this helps someone!

This isn't exactly an activation problem, but Ive gotten a new cpu and lost my code, will they resend it?

I have been a registered user for like 7 years yet im having this same exact reg issue for like the third time. This is extremely irritating

Why don't you ask them?

I have tried for nearly four months now to receive an answer from both the YOYO support team and the Softwrap support team. I just sent another email with the following message:



This will be the last time I try... I have been using Game Maker for a LONG time and have actually purchased two licenses but lost the first one a long time ago and just went ahead with a new one. I won't purchase a third

I will update you all when I receive a reply... I really don't want to wait another week so I hope this doesn't take long. Patience is a great quality of mine but this is getting ridiculous.

@FWGaming: I'm surprised you aren't getting a response because you are sending them exactly the information they need:



I've had several problems with my activation too (I'm still having them)... but Softwrap always responds within 1-2 business day. Always. So are you sure you are using the right email? Also, could their responses be caught by your email spam filter?

I have checked my spam folder constantly but nothing has come through from them. I have been using Game Maker for close to seven years and am not ready to quit over some stupid registration issue not even directly related to GM itself, but patience only goes so far...

You will be pleased to know that I received a reply just three hours ago with the problem solved. Maybe my emails haven't been going through or possibly being lost amongst the hundreds of others that they receive daily. I am very happy now though. I suppose you all will just need to send the proper details to your account and you should receive a reply in a timely fashion. Sorry for the complaint and I wish the rest of you luck!

Glad to hear your problem is solved. That's great!

I wish more people would follow the instructions on the YoYo Games Help page:

To re-install using free upgrade:


To re-install with new purchase:


I understand this doesn't always work... so you'll need to contact SoftWrap. But I believe it would solve the majority of the problems reported here.

Neither do I. Seeing as this worked perfectly fine for me, and now I'm a happy trucker. I recommend everyone attempt this.

I bought a new computer and tried activating GM7 on it, but no luck. I only activated GM7 once before, so theoretically I should still have two uses left, but it doesn't recognize the code. I followed those instructions exactly, clicking re-activate, doing YOY for the first line, and the code for the second (I still had the email with the code in it), but it didn't work. I'm using Vista and someone mentioned somewhere that it might not activate unless you install and run GM7 in admin mode, and I did both of those, and still nothing. I guess I'll have to contact Softwrap and hope for an answer inside of 4 months? Or is there anything else I could try?

Wrong.

I recently had exactly the same problem. I contacted Softwrap and gave them all the relevant information. I got a response back the NEXT DAY. Turns out, they didn't have my account information in their database for some reason.

We exchanged a couple of emails -- one day apart -- where I forwarded the upgrade email from YYG (along with all license codes and email addresses). Softwrap immediately added my information to their database and I registered my new computer with no problems.

Despite popular opinions to the contrary, Softwrap usually responds quickly IF you follow their instructions and provide all the information they ask for.

Hmm, we'll see. I emailed them today & will reply again here when they reply.

EDIT: They replied in two days, and it's working now.

The registration stuff is really a mess! Yoyo should kick SoftWrap in their butt!

I suspect they'll be going with a different DRM provider in the next version, considering all the problems this one has had.

But the same problems might happen because half of the Emails look like this:

Yeah. That's exactly why. Right.

Wowowowow.... Let me get this straight,

the people who are saying that support@softits are very responsive ARE incorrect!
I had to wait like 5 frigging months for this b***s*** to help me get my code back after activating and then when i started gm back i had lite! those people are pathetic people who care about money! i dont think they give a dab about their customers coz they want MONEY! how long do i haf to wait for a response? i already sent 2 emails saying what happened and if they can help! looks like im gona get a friend to SPAM their inbox if i dont get a response ASAP! their doing nothing to help! those people are scruges! <<<like that movie of christmas how the rich neva gave to the poor the software@softits! are like that nature! OMG! they are one of the rip of artists i haf eva seen im my life! and yeah i did give them information like a whole paragraph as big as this text!

I don't think it's because of greed, because they'd make *more* money by keeping their customers happy. I think it's because of incompetence.

As an aside, someone I know sent an email that had no response for 4 months, and then forwarded the exact same email to them again and they responded the next day. So I think it's subject to luck. I recommend just gently reminding them every few days, not spamming.

I just can't believe, someone like you, who can communicate so eloquently, would have trouble communicating with email.

I mean, if an effective writer, like yourself, can't elicit a response; what chance has the rest of us got?

As someone who sells games online and does the customer service myself, I've had to deal with illegible email myself. But I never just *don't respond* to someone because it's illegible. I'd lose customers that way.

yes it is rather hard to believe isn't it. But I wouldn't recommend spamming them, it would most likely spoil the image of eloquence that you have so carefully built up.

Actually he writes pretty normally in his other posts on the GMC (click on 'find posts by this user' to see for yourself). So I suspect he was just being a jerk by making fun of people with genuine problems with activation. Which, if true, is worse than lack of writing ability.

Hey mr. helpful, deleting all user accounts but one doesn't work 100... you just got lucky when you re-registered. Also, formatting is a good thing for people who aren't like you and who like a nice clean PC.

You think you are a perfect being, but you aren't. Stop insulting.

[I know, the irony.]

well i hafent got a single mail in like 5 months and yeah i was using my dads email account to send it to them its from bigpond mail but bigpond mail has faster mail transfer than yahoo. what should i do? should i make another email and spam? <<< not that im gona do that OR should i get my friend to give me his activation code? it just takes too long for a response coz they are in the us and im in aus and yeah a long distance

Of course you should be sending another email.

Send it from the email account that is associated with your GM registration. Include all the registration and transaction details, and attempt to make it legible.

Send another one with the email you registered with, include your Name (hopefully you didn't use a fake one), add that your using Game Maker. Seeing as Softwrap deals with more than one type of software, and make it legible. Also, include the Registration key that's not working assuming you still have it.

mabe i can pay a friend to spam sofwares' email????

Maybe you could be arrested! That would certainly make game-making easier for you...

well i dont think its a good idea now. all i need from softwrap is another activation code so i can re-activate it again... i feel that i have been coned...

Seeing as all of your emails fail horribly (no offense) before you send one, could you please copy, and paste it here so we can see it. And use ***** for you Activation Code.

I contacted them yesterday and checked them this morning (or rather, before I went to bed since I stayed up very late playing Team Fortress 2), and there it was! An e-mail, with my problem solved. I was rather surprised and pleased!

I've called and emailed, but still they havnt gotton back to me, I dont have access to the email address I used when registering, and so I guess I'm gonna be sticking with GM6 >.<

-Macx

Okay, here goes. After using Gamemaker since the 5.1 series (registered after 6-8 weeks of use), I was dismayed by the drama of 7.0. I recall nothing but problems with it and eventually just sticking with 6.1 even though I had 7 working. I eventually lost interest and moved on. Just the other day I remembered Gamemaker when asked about my experiences with coding, and I decided to give it another go. After about 20 minutes of fiddling around with old emails and registration codes I went to Yoyo's support section. I made a support ticket with a civil request for assistance, exercising great restraint over my temper. I watched my inbox carefully for the next few hours, and figured that they wouldn't have 24/7 support and left it for the night. 26 hours have passed since then with no reply. Reading the start of this thread brings back memories, but at least they had the excuse of being swamped with emails at the time. Their instructions are hazy, softwrap has pretentious security measures that only hinder the legit customers, and their customer service leaves a lot to be desired. I was a bit confused as to why there has not been any updates in over a year - after all, I remember 7.0 as being far from flawless, and no better than 6.1, similar to how Vista compares to XP. I ask now what has happened in the past year? I see no improvement of software or service, and all I got from reading this thread was a desire to just go ahead and find a crack. After all, I paid for the full version of Gamemaker, and not some lesser incarnation with less than pitiful customer support. I am going to 'pirate' this software, and feel no shame or remorse over it. Despise me, flame me or report me if you feel the moral obligation to. I feel a breach of the TOS is acceptable when faced with all this. Also, it would make little difference if I receive support some time this decade and return to using a legitimate version.

tl;dr: Already own, will crack.

Yeah, ive been able to activate it on like 4 computers but it wont let me use it again? Any help?

I think, that in the next version of GM, they should have the activation process back the way it was in GM6. In GM6's activation process, if you lost your key, you could reset it. In the new one, you have to wait for the website (or SofWrap) to reset the code. My code was de-activated and I have yet to receive the answer on weather they'll even reset my code or not. I've never had any problems with GM6's activation, so why make it harder? This is the second key I've bought because of this issue. The activation is messed up on my computer because, whenever I try to open up the program using a save file, it reverts back into lite.

Is there a limit on how many computers you can register GM on?

I interpret as; 1 concurrent install if you are not the sole user of a computer. 3 concurrent installs, if you are.

I can't seem to get a helpfull reply from either source.

Plus I have it pro on my Home Pc. But i can't on my laptop. Thats only 2 devices. I had upgraded my home Pc like 3 weeks after 7 came out. I do have the working purchased keys version 5, 6, and possibly 7. Its from yoyogames email. but it don't work.

Thats why i use Gm6

I'm getting a Host/Module Communication Error thingy, and GM7 Pro won't start up now. Anyone else having the problem, or do I have to contact their support?

I just purchased Gamemaker 7 Pro today, but all I got was an email with a lot of mumbo jumbo. i.e It was random letters and numbers. I'm going to email Yoyo. Anyone else have this problem?

Are most of them words? Or is there one part that's random mumbo jumbo?

amen brutha