Yoyo Games is a UK company. In all varieties of English other than U.S., the noun form is spelled "licence", so for them it is correct.
licences (which btw is spelled wrong I believe -- it should be licenses with an s -- http://grammarist.co...icence-license/
As for your issue, your best option is to wait for the current issue to be resolved and seeing if your issue has been resolved as well afterward. If not, then you should contact support.
Not to quibble, but, according to that link, the UK uses license for the noun, and licence for the verb, whereas in the US, license is used for both. Since it's being used as a noun, it'd be license even in the UK, no?