7 replies to this topic

[Microbug]

I was recently re-installing GameMaker Standard on my PC, and it said when I copied the key I had saved into GM: "Unable to obtain a valid license key, please check and try again". I then got my license e-mailed to me at http://www.yoyogames.com/my_licences, and it said I didn't own any! Why is this and how can I fix it?

[YellowAfterlife]

Check the mail that you have used for purchasing GameMaker: Studio. If purchase was done and processed successfully, you should have an email mentioning your key and purchase details.
If problem persists, contact the helpdesk with a private report containing your purchase details and key.

[Terrified Virus]

Check the mail that you have used for purchasing GameMaker: Studio. If purchase was done and processed successfully, you should have an email mentioning your key and purchase details.
If problem persists, contact the helpdesk with a private report containing your purchase details and key.

He got GM Standard (8.1) not Studio.

Anyways, I would do this, the helpdesk has helped me with things like this in the past.

[Microbug]

Check the mail that you have used for purchasing GameMaker: Studio. If purchase was done and processed successfully, you should have an email mentioning your key and purchase details.
If problem persists, contact the helpdesk with a private report containing your purchase details and key.

He got GM Standard (8.1) not Studio.

Anyways, I would do this, the helpdesk has helped me with things like this in the past.

Yes, you're right, I do have GM Standard. I have filed a helpdesk ticket and am waiting for a reply .

[rzion]

Did they ever help you? I have just posted a topic about this same issue, wanting to know what the deal is. Did it work?

[Microbug]

They did sort it out in the end. Turned out that I'd registered too many times and had disabled my account, but they re-enabled it. ADVICE: NEVER REGISTER GAMEMAKER ON MORE THAN 3 COMPUTERS!

[rzion]

They did sort it out in the end. Turned out that I'd registered too many times and had disabled my account, but they re-enabled it. ADVICE: NEVER REGISTER GAMEMAKER ON MORE THAN 3 COMPUTERS!

That's the thing: I haven't activated it on more than one (1). I don't understand. But anyway, if they helped you, hopefully by the time monday rolls around they'll reactivate mine, too.. lol, thanks dude.

[Microbug]

They did sort it out in the end. Turned out that I'd registered too many times and had disabled my account, but they re-enabled it. ADVICE: NEVER REGISTER GAMEMAKER ON MORE THAN 3 COMPUTERS!

That's the thing: I haven't activated it on more than one (1). I don't understand. But anyway, if they helped you, hopefully by the time monday rolls around they'll reactivate mine, too.. lol, thanks dude.

You're welcome.