123 replies to this topic

[japes00]

mines still saying invalid too

[ChefDavid22]

Okay, that "store" link above, may not be valid for everyone as it is an obsolete legacy link. Your HTML5 license is the one that was sent to you WHEN YOU BOUGHT GM:Html5 (not the "key" shown in the GM:Html5 help). You should also be able to get it from the YoYo games "my Licences" link, but we have had problems there but it should be fixed. You should enter the license and then make sure that you only have selected the first option of Studio + Html5 (price $0). Click on proceed and that should take you to a new page which asks you to confirm the purchase. Once that is doen you have your new license (And an email with it will be sent).

Nocturne - I walked through these steps - I enter my email address, then my html5 license in the html5 license box.

- I never see an option that says Studio + Html5 (price $0) - I only get the $99
- When I proceed anyway it tries to make me buy studio at $99
- I dont go any further from there for obvious reasons.

Edited by ChefDavid22, 22 May 2012 - 04:06 PM.

[chrscool8]

Gah. Okay, so it accepts my html5 key now, but on the next page after clicking proceed, it keeps trying to charge me 200 bucks for the GMS + HTML5 again. (Even after "minus"ing the second entry on the list.)

Edited by chrscool8, 22 May 2012 - 04:11 PM.

[PWL]

edit: saying that license key has been used, but I did not received any email yet. and its not working again lol

Just refresh or something.
I'm getting closer too Haha. When I click proceed, it wants to charge me for 198$. Even though it says 0$ before I click it

How it "worked" for me so far:
- Enter email
- Enter licence AND CLICK THE UPGRADE BUTTON
- The 0$ appear
- Click proceed
- It wants 198$

Edited by PWL, 22 May 2012 - 04:11 PM.

[Nocturne]

I honestly can't suggest mucg more for you... I suggest that you take a screenshot of the license screen and contact the help desk.... We are trying to resolve these issues as quick as possible.

[Nocturne]

edit: saying that license key has been used, but I did not received any email yet. and its not working again lol

Just refresh or something.
I'm getting closer too Haha. When I click proceed, it wants to charge me for 198$. Even though it says 0$ before I click it

Make sure that you DE SELECT the purchase of studio (at the bottom) before proceeding. Software is dumb and cannot tell if you wish to JUST upgrade or buy a new version so it gives you the option to do both. There should be a red minus button which removes the secon purchase.

[chrscool8]

Make sure that you DE SELECT the purchase of studio (at the bottom) before proceeding. Software is dumb and cannot tell if you wish to JUST upgrade or buy a new version so it gives you the option to do both. There should be a red minus button which removes the secon purchase.

(Even after "minus"ing the second entry on the list.)

A bit frustrating, but honestly, it's only a couple hours after release, so I wont be holding it against them (you guys) at all. Keep up the good working on fixing these little things.

Edited by chrscool8, 22 May 2012 - 04:15 PM.

[ChefDavid22]

I honestly can't suggest mucg more for you... I suggest that you take a screenshot of the license screen and contact the help desk.... We are trying to resolve these issues as quick as possible.

I have no doubt you guys are working hard. Dont sweat it, it will all work itself out eventually.

[wickedsunny]

edit: saying that license key has been used, but I did not received any email yet. and its not working again lol

Just refresh or something.
I'm getting closer too Haha. When I click proceed, it wants to charge me for 198$. Even though it says 0$ before I click it

Make sure that you DE SELECT the purchase of studio (at the bottom) before proceeding. Software is dumb and cannot tell if you wish to JUST upgrade or buy a new version so it gives you the option to do both. There should be a red minus button which removes the secon purchase.

Yup refreshed, remove the studio with the red button, still asking me to pay 198$ for the upgrade when only $0 is selected and nothing else. I will give this a try after few hours.

[PWL]

I'm not in a hurry, I'm just excited
I'll check back later. Nonetheless: Congrats on the release!

Yup refreshed, remove the studio with the red button, still asking me to pay 198$ for the upgrade when only $0 is selected and nothing else. I will give this a try after few hours.

Same problem here. I was talking about the "Already used"-issue

Edited by PWL, 22 May 2012 - 04:22 PM.

[GStick]

edit: saying that license key has been used, but I did not received any email yet. and its not working again lol

Just refresh or something.
I'm getting closer too Haha. When I click proceed, it wants to charge me for 198$. Even though it says 0$ before I click it

Make sure that you DE SELECT the purchase of studio (at the bottom) before proceeding. Software is dumb and cannot tell if you wish to JUST upgrade or buy a new version so it gives you the option to do both. There should be a red minus button which removes the secon purchase.

I forgot to do this, and now I can't upgrade (HTML5 key already "in use"). I filed a helpdesk ticket, but if you are able to help in the interim that would be great.

[Kouri]

Yeah, it's finally accepting the key, but now it's failing to give the discount.

[Joe H]

Just upgraded and purchased studio with no issues! Can't wait to start programming with the software!


Thanks YoYo, Mark and the entire team, GM is a critical part of our business!

[iSeiren]

Do you accept Rubles?

[Nocturne]

Thank you for posting that. it helps a lot in showing us what the error could possibly be and we will get it fixed as soon as possible. Please bare with us....

[coines23]

I'm getting the same $198 charge when I try to upgrade too.

[Overloaded]

FINALLY! GM: Studio has released. Can't wait to see in Android Store games made by people using Game Maker.

[ChefDavid22]

Here is what I see each time:



- When I enter my license key in the error where I have "my license key" and click upgrade, I get an error saying my license is invalid.
- when i close all the red minus signs at the bottom and try again, nothing happens at all

Edited by ChefDavid22, 22 May 2012 - 04:42 PM.

[Kouri]

- When I enter my license key in the error where I have ",y license key" and click upgrade, I get an error saying my license is invaldi.

Just to be clear, you used the license key from http://www.yoyogames.com/my_account and not from GM's About window, right?

It should be in the below format.

XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

[ChefDavid22]

Just to be clear, you used the license key from http://www.yoyogames.com/my_account and not from GM's About window, right?

Correct. I also have the same key from the original email way back when. They match.