I have to take issue with that statement. Simply being ignored for "just" two weeks over the holidays might have been tolerable. My nephew (13 years old) gave up trying to upgrade on his own
months ago (after doing his own digging around on the site and submitting a request for help), telling me that the company had made some changes and doesn't allow owners of 8.0 (of which he was for two years) to upgrade at all since they changed their registration system. As the original purchase was a gift from me, I was annoyed with this, and looked for the solution myself. I found no information whatsoever on the site (except posting from others facing the same issue), so as a last resort I wrote to the help desk. That was on December 9 (so, four weeks, not two). I still haven't received a reply, and won't be surprised if I never do.
As zanzindorf said, I don't think I would have managed to upgrade at all without this forum (or at least without zanzindorf
).
Why you would defend business practices like this, I can't understand. If the help desk can't respond within a
month - even during the holidays (there were only
two actual days off in there, you know) - then they obviously need to hire more help desk personnel. (I suspect money is going toward more important things, like marketing to new customers.) Anyhoo, I'm done here, and as long as 8.1 has automatic updates, I don't plan to be back.
Cripes, YYGs shuts down for two weeks over Christmas, suggesting that people who have just purchased it do nothing instead of exploring other viable support resources is silly.
