Dealing With Gm Activation Problems, Contact SoftWrap -- NOT the GMC Options

[Mark Overmars]

If you have problems getting your version 7 or 8 registered/activated, please contact SoftWrap. That is the company that provides the DRM that is used for this. They offer good end-user support.

Check this page:
http://www.softwrap.com/page.aspx?section_id=9

At the left you can indicate that you want to contact them for support.

Also, check their FAQ at
http://www.softwrap.com/faq.aspx?Category_...ction=Technical

Follow ALL their instructions, and you'll get a reply.

-- Mark

******* ATTENTION ********* SEE BELOW ********

Do yourself a favor and follow Softwrap's instructions exactly. Softwrap help page

Your email should contain:

-- Name of title purchased (Game Maker 7 or 8)
-- License Holder Name (YoYo Games)
-- Purchase Reference Number (the key that YYG sent you)
-- Your first and last name
-- A brief explanation of your problem (try to write clearly, or ask an adult to help you.)

I also highly recommend you use the same email address you registered with.

[GMmarine]

I really do hope this helps other GM users, but there will steel be people who slip through the cracks. Although, I'm quite happy since I was able to re-register.

[saphiro]

i contacted them 2 days ago and im still waiting an answer :\

EDIT: This is the email i get...

"As requested, we have searched for your purchase details, however we do not find any purchases matching the email address provided. Please ensure you are entering the same email address as the one used when you made you purchase. If you purchased via PayPal, please use the email address that you use to log into the PayPal system.


If you have any further problems retrieving you purchase details, click the link below to contact us and we will be able to assist you.

Regards
Softwrap Support



Contact Softwrap Support"

I contacted them and no answer....

This post has been edited by saphiro: Mar 3 2007, 06:41 PM

[Iruka]

i contacted them 2 days ago and im still waiting an answer :\

oh ya...i contacted them on wednsday and still no answer!!!

[ChIkEn AtE mY dO...]

I'm getting the same error as saphiro...

...I was sent a key from yoyo, that one doesn't work, too, btw.

[BenRK]

I, too, contacted them on Wednsday and I, too, have yet to recieve a reply.

[masterm]

ok my pations is running out,i am getting mad cause of the stupid errors,why dont they just make a offline version i check and check everyday to see if it go's online but nothing!.wtf is going on here.

[gmjab]

Well I've finally been sorted out and I got mine activated. Good luck to everyone else who still is having problems, I hope you get your's working soon.

[ghostgirl]

they ARE making an offline version if you paid any attention whatsoever instead of just yelling about your 'pations' it's just not ready yet.

[86 the Sledgeham...]

The mistake I made was in checking the 're-install' radio button instead of the 'purchase new' one. After all, from my point of view, I was re-installing a licence I already owned on GM6&5.

[hasser]

I registerd at the yoyo site, got the email, it said this :

Dear  , (yes, there was actually nothing there)

Thank you for upgrading your copy of gamemaker to version 7. Your new activation
code can be found below.

YOY-UPG-################

To use this activation code download and install the Lite edition of Game Maker
version 7.0 (if you have not done so already). Run the program. In the form that
pops up select the button "Enter Activation Code". In the form that appears
enter the code and provide your name and further information. The program will
then be upgraded to the Pro edition. Note that you must be connected to the
internet when upgrading the program.

Regards
The YoYoGames Team

(This is an automated email please do not reply to this address if you have any
problems please contact admin@yoyogames.com)

i put it in the box to upgrade GM7 and it gives me an "Activation Code not recognized. Please check that you have entered the details correctly."

it dosent tell me what ive done wrong I dont even know if im putting my name in right (used the one in the first email i got for GM6.x) because they didnt send me one in their email, is that what's causing the error?


EDIT: sorry i was pressing the wrong button: re-activate instead of the other one....

they should really make that clearer

This post has been edited by hasser: Mar 5 2007, 05:21 PM

[cdm319]

well, mine was activated as Pro and then the next day I somehow had Lite and my Activation Code didnt work...

[starfarer]

well, mine was activated as Pro and then the next day I somehow had Lite and my Activation Code didnt work...

... and so was I.

[o_o]

My activation claimed to be successful, but I remained in "lite". After exchanging emails for a few days with both Yoyo Games and Softwrap they both referred me to one another. I've been waiting 2 days for a response from either party.


Edit: Upon using softwraps feedback interface on their website, they added re-installations to my account and the program runs in Pro mode successfully.

This post has been edited by o_o: Mar 6 2007, 10:58 PM

[BenRK]

Just stick with 6.1 untill all these bugs are fixed (thats what I'm doing).

[Darahbi]

Yea... I was downgraded to lite as well. I think yoyogames is trying to rip us off and steal all of our money. Down with YoYo games!

What ever happened to running your own site and marketing your product through civilized advertising?

[notemoves]

Just stick with 6.1 untill all these bugs are fixed (thats what I'm doing).

I'm now afraid, very afraid of yoyo, but on the lite side, I have a bunch of used laptops that my math class uses and I want to make math games for them using version 5.3.

Can I get an activation code for that version from yoyo, who knows?
Can I use an old delapidated (spelling?) activation code for version 5.3, since no-one in the write mind would make code for that dinosaur anymaur.

Any ideas?

The school year is closing fast.....

[hrafnkellg]

[quote=hasser,Mar 5 2007, 05:13 PM]
I registerd at the yoyo site, got the email, it said this :

[quote]Dear  , (yes, there was actually nothing there)

Thank you for upgrading your copy of gamemaker to version 7. Your new activation
code can be found below.

YOY-UPG-################

[/quote]

I got the same problem - my new code does not work. I tried my old name but it did not work.

What am I supposed to do.

By

[EvilGurgle]

I also never go tthe activation codes. They had no problem collecting their money, of course.

How could sending an activiation code be this hard? I've emailed them and been ingored. I've put my email addr into their "resend activiation" page. I get the auto-replies that I'm not a customer - so they can email me!!!

I'm about to give up and enter a dispute with PayPal. Too many people are having this issue.

[Aqua Pyro]

YOY-UPG-################
I have the code, but where do I put it? Which box? Can someone post an edited screenshot with the places labled and marked?

*Don't get jeolous, I've been trying for eons...*
~Aqua